Delivery

Prices for all items are sold & stated in British Pounds (£) GBP.

Ordering online
** Postage and packaging on orders over £10 is FREE for UK deliveries and is a standard UK delivery service only, special next day delivery if selected will be charged at £10.00 **

Ordering by phone

You may also place your order by phone: 01277 356214 (10am-5pm Monday-Friday). Pickup for paid items can made during shop opening hours.

Postage

We will post your item(s) within 2 working days of receipt of your order provided that they are in stock.
Please note that some options require a signature on delivery

UK Standard Delivery
We will select the most appropriate service for your order when you select standard delivery. However, your order will normally take 1-3 working days to arrive after it is dispatched.

Next Day UK Delivery
A next day service is also available to UK addresses for £10.00. This does not include Saturdays.
Orders must be received before Midday to use this Special delivery service

Europe Deliveries
All shipments to Europe including Eire will be posted “International signed for”. Please note that international shipments may take up to 28 days to be delivered although this is very rare.
A flat rate of £15.00 will be charged for each order.

International Deliveries
All shipments to the rest of the world will be posted “International signed for”. Please note that international shipments may take up to 28 days to be delivered although this is very rare.
A flat rate of £20.00 will be charged for each order.

Order Cancellation

We are happy to accept cancellation of your order by telephone (Mon- Fri 9am-5pm) prior to despatch of goods. If your order has already been despatched please follow the procedure set out in Returns Policy. Please note that once an order has been processed we issue a confirmation email.

Returns Policy

You can return your order for any reason at any time within 14 days of receipt for a refund or exchange.
Please follow the procedure below. The item(s) must be returned within 14 days of receipt of the merchandise. It is the customer’s responsibility to return the item(s). We recommend that you return the goods via Recorded delivery. We will not be able to refund any items that are lost in transit back to us. If the item you have received is faulty we will also refund postage and the cost of your return postage.

All items are checked thoroughly before we send them to you. We will only accept returns that are in perfect condition.


All returns must be sent to the following address:
Oaktree Gallery
76 High Street

Ingatestone Essex CM4 9DW

Colour Disclaimer

Due to the limitations and the relative inconsistencies of various display monitors, the colours you see on your screen may not be a totally accurate reproduction of the actual product. We strive to make our colours as accurate as possible, but screen images are intended as a guide only and should not be regarded as absolutely correct.

Taxes

Prices on oaktreegallery.com include UK VAT where applicable.

Payment

Oaktree Gallery accepts Mastercard, Visa and all other debit cards. On receipt of the order, Oaktree Gallery will process the payment manually to ensure that we have the correct items in stock. The card issuer will perform the required verification checks and only once the payment has been processed will we issue the order. In the event of a card refusal, we will not be liable for non-delivery or delay.

Security

Oaktree Gallery's online shop is a secure website. Every time you enter an area of the site that has or requires sensitive information such as your credit card details, an icon at the bottom of your browser window will appear that looks like a padlock to indicate that the site is secure. Oaktree Gallery's online shop uses the Secure Sockets Layer (SSL) and Private Communications Technology security standards that are supported by Microsoft Internet Explorer 4.0 or later and other popular browsers. SSL encodes your personal information and all your transactions are protected by the powerful SSL encryption technology. SSL encrypts your credit card number, name, address, phone number, identification number and password as it travels through the Internet so that it cannot be read by anyone other than the secure server.

Privacy

We will not pass on your personal, credit or debit card details to any third party.



Company Information

Oaktree Gallery Ltd.


Registered in England No. 06278067
Registered Office: 76 High Street, Ingatestone, Essex CM4 9DW